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Why does a passkey keep asking for my password?

What to do when a passkey sign-in loops back to Bramble, asks for your master password every time, or fails after you unlock.

Check these first

  • Bramble is up to date. Find your version in Settings → About.
  • Your vault is unlocked before you start. A locked vault asks you to unlock first.

Bramble keeps opening on Confirm it’s you

If Bramble reopens Confirm it’s you every time you open it after a passkey sign-in, update the extension, then quit and reopen your browser.

Bramble asks for your master password on every sign-in

Some sites ask Bramble to check it’s really you each time you use a passkey. When your vault is already unlocked, Bramble opens Confirm it’s you, with the site’s name and “wants to use your passkey. Confirm it’s you to continue.”

This is expected. Enter your master password and choose Confirm. If your vault has no master password, choose Use security key.

If your vault was locked when you started, unlocking counts as that check, so Bramble doesn’t ask twice.

To unlock less often, choose a longer Auto-lock timeout. See How auto-lock works.

The sign-in fails after you unlock

In Chrome and other Chromium browsers, unlock Bramble before you sign in, or unlock with your master password in the window that opens. If the site shows an error after you unlock, sign in again. Close any passkey window Chrome opens.

On your phone

  • Sites that check it’s really you ask every time, even when autofill is still unlocked.
  • Other sites follow your Auto-lock timeout. With Immediate, Bramble asks for every passkey sign-in.

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