Check these first
- Open Settings → General on the device that misbehaves and check Auto-lock timeout. Each device has its own setting.
- In Chrome and other Chromium browsers, check Lock when the screen locks in the same place.
It locks when I don’t expect it to
Bramble asks once after a restart, even with Never
Bramble keeps your vault’s key only in memory. Quitting the browser, quitting the desktop app or swiping the app away from your recent apps ends that, and so does your phone closing Bramble in the background. Never only means no timer. To make this quicker, turn on Face ID, a fingerprint, Touch ID or Windows Hello with Unlock on open. See Ways to unlock your vault.
Your computer’s screen locked
In Chrome and other Chromium browsers, Lock when the screen locks is on by default. Turn it off to stay unlocked through screen locks.
You were reading in the extension
The extension’s timer restarts when you open Bramble, save a change or use autofill on a page. Reading or scrolling in an open Bramble window doesn’t count. Choose a longer timeout.
You switched away on your phone
Time in the background counts toward your timeout. With Immediate, leaving the app locks it.
You closed the popup with Immediate on
Immediate locks the extension when you close the last Bramble popup or window. Pick a timeout if you’d rather fill pages without unlocking each time.
It doesn’t lock when it should
You closed the desktop app’s window
Closing the window only hides Bramble in the menu bar or tray. Your vault locks after your timeout. To lock it now, choose the lock button (Lock vault).
You keep using autofill
In the extension, each autofill on a page restarts the timer, even when the Bramble popup is closed.
Your browser is linked to the desktop app
A linked browser unlocks through the desktop app, so lock the desktop app when you step away. See Link the browser extension to the desktop app.
Autofill on your phone still fills
Phone autofill keeps its own timer, set by Auto-lock timeout. Locking the app locks autofill too. With Never, autofill stays unlocked until you lock the app. To make autofill ask every time, choose Immediate.
Still not right?
Note your Bramble version (Settings → About), the timeout you chose and what you did before it locked or didn’t, and contact us.