Use your recovery code. On the unlock screen, choose Unlock with recovery code, then set a new master password. Do this on each of your devices: a new master password applies to the device you set it on. The steps are in Forgot your master password?
Nobody can reset it
Bramble never stores or sends your master password, and there’s no account behind your vault. So there’s nothing anyone can reset, not even us.
No recovery code?
- If Face ID, a fingerprint, Touch ID or Windows Hello still unlocks your vault on one of your devices, it keeps working there. On a phone, adding or removing a face or fingerprint can turn it off, so leave them as they are. You still need your recovery code to set a new master password.
- Without your master password, your recovery code or a working quick unlock, nobody can open your vault.
Vaults you unlock with a security key
If you turned off Require master password to unlock, there’s no master password to forget. Your security keys and your recovery code are the only ways in.
Lost all your keys? Choose Unlock with recovery code. You can then set a master password in Settings → Security, on each of your devices.