Check these first
- Both devices are online and unlocked.
- The Add a device screen stays open on your other device until pairing finishes.
- You approve within 3 minutes of making the code.
- You enter the master password your other device uses.
- Both devices run the latest version of Bramble.
Stuck on “Connecting to your other device…”
The new device can’t reach your other device. Try these in order:
- Make sure the code hasn’t expired. If it has, choose Generate a new code.
- Try a different network, or allow Bramble through your VPN or firewall.
- Check that the date and time are right on both devices. A wrong clock can make a fresh code look expired.
Messages and what to do
| Message | What to do |
|---|---|
| This code has expired. | Choose Generate a new code and approve within 3 minutes. |
| That pairing code has expired. Generate a new one and try again. | The code was more than 3 minutes old. Make a new one on your other device. |
| That doesn’t match your other device’s master password. | Use the master password of the device that showed the code, then make a new code. This one is used up. |
| Your other device didn’t confirm this pairing. That code is now used up. | The other device chose Reject or closed the screen. Make a new code and approve the symbols. |
| That device didn’t respond. It’s probably running an older version of Bramble. | Update Bramble on the other device, then make a new code. |
| That device couldn’t be verified, so nothing was sent. | Make a new code and try again. |
| A device tried to connect but didn’t finish. This code still works. | Try joining again from the new device with the same code. |
| No QR code detected. Try again, or paste the code. | Hold the camera steady in good light, or choose Paste code instead. |
| Camera permission denied. | Allow camera access for Bramble in your phone’s settings, or paste the code. |
| not a bramble pairing code | Copy the whole code with Copy on your other device and paste it again. |
| Not syncing: your other devices no longer recognize this one. | This device was removed from the group. Choose Disconnect, then join again with a new code. |
The symbols don’t match
Choose Reject. Someone else may have your code. Start again with a new code, and show it only to the device you’re adding.
The other device shows numbers, not symbols
It runs an older version of Bramble. Compare the 12 digits under Older version on the other device? Compare this instead:, or update Bramble on that device.